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Training Passports

  1. Description
    The 3, 5 and 10 Day Training Passport enables our Instant Accounts customers using the 3 day passport or, any of our customers using the 5 or 10 day passports to enjoy significant savings while acquiring the comprehensive knowledge and skills needed to achieve competency in our software products. The 3, 5 and 10 Day Training Passport is a cost-effective solution for individuals who wish take certain forms of training supplied or offered by us. They cover up to 3, 5 or 10 days of classroom training or the equivalent non-classroom based training (e.g. Self Study or e-Learning) over six consecutive months for 3 and 5 day passports or 12 consecutive months for a 10 day passport.
  2. Availability and Usage
    1. The Training Passport is available for use by any of your employees within the same business, which uses our software and which purchased the Training Passport. The Training Passport is not transferable from you to any other business (including another of our customers).
    2. The Training Passport is valid for six months from the date of purchase for 3 and 5 day passports or 12 months for a 10 day Passport (the Validity Period).
    3. If the Training Passport is lost or stolen, you or your employee who is using the Training Passport must notify us immediately, so that we can issue a new Training Passport detailing the balance of training days outstanding on the previous Training Passport subject to payment by you of a replacement fee of £5 plus VAT (or our standard replacement fee at the time of replacement if different).
  3. Learning Covered
    1. The Training Passport can be used on all instructor-led public courses (i.e. End User or Accountants Products) and workshops listed in the our Training Catalogue, with the exclusion that the Training Passport does not cover any Business Partner or Accountants Club Training and Accreditation courses. The Training Passport can also be redeemed against any form of self study training, each accounting for the relevant number of equivalent "classroom days".
    2. We provide instructor-led training courses by reference to their description, as detailed in our Training Catalogue. It is your responsibility to ensure that your course participants have the knowledge, skills & experience appropriate to the course outline.
    3. Each course or non-classroom based learning can be reserved by phone. We advise booking at least six weeks in advance to ensure availability on a specific date.
    4. Each Training Passport provides up to 3, 5 or 10 days of either classroom training or the equivalent non-classroom based training (or a mixture of the two) during the Validity Period.
    5. We offer training advice and guidance as part of the Training Passport purchase. This facility enables you to contact us for guidance regarding the range of available courses. However, it is your responsibility to ensure suitability for your needs.
    6. The Training Passport does not provide access to services offered via the TASCover contract (for example, the KnowledgeBase or Telephone Support).
  4. Payment
    1. All invoices are due for payment in full within 30 days of the date of invoice and in any event, in advance of attending any training. We may at our sole discretion extend the date for payment in full or allow you credit so that you can pay in installments. If we allow you credit, we may require you to enter into a credit agreement as a condition of our providing that credit.
    2. We reserve the right to charge interest on any invoices which remain unpaid beyond the due date at the rate of 4% per annum over Lloyd's Bank TSB plc base rate from time to time from the due date until the date of payment in full.
  5. Cancellation and Rescheduling of Classroom Courses or Workshops
    1. Any classroom course which is booked using the Training Passport and then subsequently cancelled or rescheduled between 15 to 28 working days inclusive prior to the course taking place shall be subject to an additional charge of £50 + VAT. Any courses cancelled up to and including 14 working days prior to the course taking place will result in those cancelled days being deducted from the Training Passport as if the individual had attended the course.
    2. If an individual is unable (for any reason whatsoever) to attend a classroom course which is booked using the Training Passport and does not contact us to cancel or reschedule their attendance in advance, we may delete the relevant number of day(s) for that course from the Training Passport as if the individual had attended the course. Persistent non-attendance of booked courses shall constitute misuse of the Training Passport entitling us to cancel the Training Passport without refund.
  6. General
    1. These terms and conditions apply to all Training Passports to the exclusion of any other terms and conditions specified by you or any of our previous terms and conditions in relation to any previous passports or previous types of passport available from us (i.e. the Individual Training Passport ("ITP") or any Accountants Division Corporate Passport).
    2. A cooling off period of 14 days from date of purchase is given subject to no classroom courses having been booked and no non-classroom based training having been taken during this period. Where this is the case, a full refund may be applied at your request and with out agreement. After the 14 day cooling off period has passed, no refunds are available.
    3. The Training Passport cannot be used in conjunction with any other offers.
    4. The special fees chargeable for the Training Passport are not subject to any further discounts or preferential terms, which may or may not be in existence between you and us.
    5. Any unused days remaining on the Training Passport at the end of the Validity Period cannot be refunded, transferred or carried over.
    6. We reserve the right to modify schedules and discontinue courses from our public training schedule at any time, without incurring any liability as a result of such modifications or discontinuance, save in relation to permitting rescheduling of attendances where a course is discontinued.
    7. Copyright and all intellectual property rights in the Training Passport and in all courses and course materials or other relevant subject matter (e.g. any self study or e-Learning) remains our property or the property of our partner responsible for developing that course. You agree not to, and agree to ensure that your employees do not reproduce, sell, hire or in any other way misuse course materials.
    8. Course places are subject to availability and therefore, we cannot guarantee spaces on all courses until a booking has been made. Once a booking has been made, guaranteed spaces are subject to clause 6.6.
    9. Only your employees can take training using the Training Passport.
    10. Courseware will not be provided without attending the associated training course.
    11. Subject to clause 6.2 above, we reserve the right to cancel the Training Passport at any time and without refund for suspected or actual misuse, fraud or other irregularities.
    12. These terms and conditions are governed by English law and we and you submit to the exclusive jurisdiction of the English courts