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TAS software - Making business easy

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At TAS, we believe that customers are at the heart of our business, and we aim to deliver the highest levels of service to you at all times.

Our aim is to 'deliver service so good that you, our customers, recommend it to your friends and colleagues'.

We regularly review how well we are performing with our customers, through the use of satisfaction surveys and ongoing measurement of customer recommendation levels.

For customers who purchased their product license or service via a Business partner or retail outlet; please contact them directly for your requirement. Alternatively, you may contact TAS as detailed below.

Your service from TAS

Purchasing products or services

You may purchase a TAS product licence, or subscribe to a service, via a number of methods, convenient to you, including direct from TAS, via the TAS online shop, and of course from one of our TAS business partners or a leading retail outlet.

You may access information, or purchase product licences and services, from our website or alternatively by contacting one of our TAS sales consultants, on telephone 0800 694 0220 or email [email protected]


Delivery

TAS aims to deliver any products ordered within five working days from receipt of your order (subject to availability). All deliveries are undertaken via specialist courier companies. If you do not receive your goods within the above timescale, then please call 0845 245 0220 or email our Customer Care team on [email protected]


Replacing faulty or damaged goods

On the rare occasion that your goods arrive faulty or damaged, you may return them to the TAS customer care team for replacement within 30 days of receipt. To return goods, please contact our customer care team on 0845 245 0220 or email [email protected] to obtain a returns authorisation number. You will then need to parcel the goods securely, including all manuals and original packaging (to the TAS address, for the attention of the Customer Care team).

Please note that you must include the returns authorisation number and your original TAS order reference number (which can be found on your advice note or invoice) with any products returned.

No goods should be returned without prior authorisation. Please note that we will be unable to process your returns request if goods are returned without a returns authorisation number.


Cancelling your order

Unlicensed goods may only be accepted for return at the discretion and prior agreement of TAS.

Registered products cannot be returned as the product ownership is transferred at the point of registration. All such new product claims must be made within 30 days of original purchase date, and no Goods will be accepted for return and no credit notes will be issued in the absence of compliance with this procedure.

Please note all licence sales for software upgrades, TASCover, TASCover Extra, multi-user licences, multi-company licences, ePayments and Additional Installation licences are non-refundable.


Scheduling, changing or cancelling a TAS training course

If you wish to schedule a training course you have already purchased, change an existing course booking or cancel a course then please contact the TAS Customer Care team on 0845 245 0220 or email [email protected]

Please note that cancellation of a training course, or amendment of a training booking must take place at least 7 days in advance of the training course. Should a request be received within 7 working days of the date of the course, it will not be authorised.

If you wish to purchase a TAS training course then please call one of our TAS sales consultants 0800 694 0220 or email [email protected]


Payment

Debit and credit card: You may purchase your TAS Software using Switch, Visa or MasterCard to pay for your purchase over the telephone or via our online shop.

Alternatively you may pay by cheque, which should be made payable to 'TAS Software' and sent to:

TAS Software
North Park
Newcastle upon Tyne
NE13 9AA


Registering your TAS software

Once installed, you will be able to use your TAS software for up to 15 days before activating. After this time, you will need to activate your software with TAS to continue to use it. To register your product, you will need to provide your order number or receipt of purchase, as well as your organisation's company name and contact details e.g. address, telephone number and email address.

In order to register your TAS product, call the Customer Care team on 0845 245 0220 or email [email protected]

Or use the Register your software option from the menu on the left.

By registering your TAS product you will be kept informed of any changes in legislation or your product and help us prevent software piracy. It will only take a few minutes and is a very quick and easy process.


Assistance in getting started (warranty)

You receive 30 days of free TAS Cover support included with your new TAS software purchase. This entitles you to unlimited telephone or online assistance in registering, installing and starting to use your new software, during the relevant period. To receive assistance during this period please call one of technical support experts on telephone 0845 245 0220 or email [email protected]

Please note, there is no free TAS Cover support period when purchasing upgrades to your existing software.

We hope you will take advantage of this helpful service, to get you up and running with your TAS software as quickly as possible.


Continued software support on your TAS products

TAS Cover

For continued support, or support on upgrades to your TAS product, you may purchase an annual support contract called TASCover. This provides a variety of services including:
Unlimited access to telephone support from expert Advisors using a local rate telephone number

  • Unlimited use of email support
  • Access to dedicated pages on www.tassoftware.co.uk with expert advice about TAS software and business issues
  • Legislative updates for your TAS BOOKS Payroll software to ensure your business is always compliant with the latest UK legislation.


TASCover Extra

TASCover extra is a premium service designed for small a and medium sized businesses and ensures that you stay up to date with the latest technology. This provides a variety of services including:

  • Unlimited access to telephone support from expert Advisors using a local rate telephone number
  • Unlimited use of email support
  • Access to dedicated pages on www.tassoftware.co.uk with expert advice about TAS software and business issues
  • Legislative updates for your TASPayroll software to ensure your business is always compliant with the latest UK legislation.
  • Free software upgrades
  • Free calls to our support teams
  • Priority email support
  • Exclusive discounts on TAS training
  • Free repair of damaged data.


Existing TASCover members, TASCover extra members or customers whose product is within warranty should contact 0845 245 0220 or email [email protected]

Further information on TASCover is available under the Support section of this website.


Renewing your subscription or support plan

Prior to the expiry of your subscription or support plan we will contact you to remind you that your plan is due for renewal and make sure you may continue to enjoy the benefits of TAS Support. To talk to TAS regarding any other aspect of your support plan renewal please call 0800 694 0220 or email [email protected]


Your data

We store a range of information about TAS customers, from contact names and business address details, through to past purchases and responses to market research surveys. This information is stored in compliance with the Data Protection Act 1998 and a copy of your data may be obtained by contacting Customer Care on 0845 245 0220 or by writing to:

Customer Care
TAS Software
North Park
Newcastle upon Tyne
NE13 9AA

Please note that an administrative charge may apply for all such requests.

For further details on our use of your information please refer to our Privacy Policy available at the bottom of this page.


Changing mailing, email or fax preferences

The information that we store on you is used by TAS to promote its range of products and services. If you wish to stop receiving these communications from TAS then please call Customer Care on 0845 245 0220 or email [email protected] quoting your TAS serial number.


Transfer of licence

In certain circumstances, we will permit the transfer of your TAS product licence, e.g. where there has been a change of your company's registered name. To request a 'licence transfer' form, please call our customer care on 0845 245 0220 or email [email protected]

Please note that an administrative charge may apply for all such requests.


Making a suggestion for future product or service improvements

Your views and suggestions are important to us. Your views on what we do well and how we could improve our service to you are important sources of customer feedback, which enable us to identify areas of our business that need developing.

To make a suggestion please visit the TAS Idea Exchange.


What to do if the service we deliver does not meet your expectations

Whilst we are committed to providing the highest standards of products and services to our customers, we recognise that occasionally a customer may experience service that is not completely to their satisfaction. If this happens we want to hear from you.

Not only does this enable us to resolve your issue, but it is also an important source of customer feedback, which enables us to identify areas of our business that need improvement.

At TAS, we believe that our frontline employees, such as your sales account manager or your customer support technician are best placed to resolve these issues. However, should you wish to discuss this further, you may also register these issues by calling 0845 245 0220, by emailing [email protected] or by writing to:

Customer Care
TAS Software
North Park
Newcastle upon Tyne
NE13 9AA


Tell us what you think

The foundation of TAS's success, is built on the quality of service that we deliver to our customers. Your feedback on when we are exceeding or failing to meet your expectations is vitally important to us. Submit your comments online on the Contact Us page.